Refund policy
Last updated: August 8, 2026
At Varsity Forge, every jacket is built to a standard, not a guess. Because we manufacture directly — no licensing markup, no middleman factory — we can back every order with a return policy that's as straightforward as our pricing. This page explains exactly how returns, exchanges, and refunds work for orders placed at varsityforge.com.
1. Return Window: 14 Days From Delivery
In-stock and standard varsity jackets, coats, and accessories can be returned or exchanged within 14 days of the delivery date shown on your tracking confirmation. Every jacket is inspected before it leaves our production floor, so this window gives you a fair runway to try it on and confirm fit without holding inventory in limbo.
Returns or exchange requests submitted after day 14 are not eligible for a refund, store credit, or exchange, regardless of item condition.
2. Eligibility Requirements for a Return
To qualify for a return, your item must meet all of the following conditions:
- Unworn, unwashed, and free of odor, deodorant marks, or alteration
- All original tags, hang tags, and brand labeling still attached
- Returned in its original packaging or protective garment bag
- Accompanied by a valid order number or proof of purchase
- Return or exchange request submitted within the 14-day window (see Section 1)
- Not a final-sale, made-to-order, or personalized item (see Section 3)
Before ordering, review our Size Guide. Because varsity jackets are structured garments with specific shoulder and sleeve tolerances, we strongly recommend checking measurements against the guide rather than ordering by standard T-shirt size. Items returned due to a sizing choice that fell outside the size chart are still eligible for return or exchange under this policy, provided all conditions above are met — but the buyer covers return shipping (Section 5).
3. Made-to-Order, Personalized & Lettered Jackets (Final Sale)
Any jacket customized with chenille letters, embroidered patches, custom lining, or a personalized name/number is produced specifically for you and cannot be resold. These items are final sale and are not eligible for return or refund unless the jacket arrives damaged, defective, or different from the design you approved.
Before every custom or made-to-order jacket ships, we send you a photo of the finished piece for your approval. This confirmation step exists specifically to catch sizing or design issues before dispatch — so please review that photo carefully, as approval finalizes the order for production and shipping.
4. How to Start a Return
Email our support team at varsityforge@gmail.com with:
- Your order number
- The item(s) you want to return
- The reason for the return (sizing, style, defect, etc.)
We reply within 1–2 business days with a return authorization and the correct return address. Items shipped back without prior authorization will not be accepted or refunded — this protects you from a return getting lost in transit without a record on our end.
5. Return Shipping Costs
| Return Reason | Who Pays Return Shipping |
|---|---|
| Changed mind, sizing preference, style preference | Customer |
| Wrong item shipped, manufacturing defect, damaged in transit | Varsity Forge (prepaid label provided) |
Return shipping costs are non-refundable except where required by law or where the return results from our error.
6. Refund Timeline & Method
Once your returned jacket arrives at our facility and passes inspection:
- Refunds are processed within 5–7 business days
- Funds are returned to your original payment method (credit card, debit card, or PayPal)
- Your bank or card issuer may take an additional 3–5 business days to post the refund to your statement
You'll receive an email confirmation the moment your refund is issued, including the amount and destination account.
7. Damaged, Defective, or Incorrect Items
If your jacket arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery at varsityforge@gmail.com with:
- Clear photos or a short video of the issue (stitching, leather grain, hardware, packaging)
- Your order number
We'll cover return shipping in full and send a replacement, repair, or refund — whichever you prefer — once the issue is confirmed.
8. Order Cancellations
Standard in-stock orders can be canceled free of charge within 1 hours of purchase, before your jacket enters fulfillment. Made-to-order and personalized jackets can only be canceled before you approve the pre-dispatch photo — once approved, the order moves into production and cannot be canceled.
9. Contact Us
Questions about a return, refund, or exchange? Reach our team at varsityforge@gmail.com or +1 (283) 200-5177. We aim to respond within one business day and resolve every case fairly — that's part of what "factory-direct" means to us.
Frequently Asked Questions
Can I return a worn varsity jacket?
No. Items must be unworn, unwashed, and in original condition with tags attached to qualify for a return or refund.
Do you accept returns on custom lettered jackets?
No. Personalized, lettered, or made-to-order jackets are final sale, except in cases of defect or an error on our part. You'll approve a photo of your jacket before it ships specifically to prevent this.
How long do refunds take after you receive my return?
Refunds are processed within 5–7 business days of your return passing inspection, with an additional 3–5 business days for your bank to post the funds.
Who pays for return shipping?
You cover return shipping for preference-based returns (size, style, changed mind). We cover it in full for defective, damaged, or incorrect items.
What if I ordered the wrong size?
Check our Size Guide before ordering. If you still receive the wrong size, you can return or exchange an eligible in-stock jacket within 14 days of delivery (buyer covers return shipping unless the item is defective or incorrect).
How many days do I have to request an exchange?
Exchange requests follow the same 14-day window as returns, starting from your delivery date.
